Dispatch Assoc

Dispatch Associate (Full-Time)

Starting Pay at $21.00

Schedule - 12-hour shift (Evening Shift with a $2 / hr. differential after 6pm)

If you are looking for a change of pace and the opportunity to grow and be part of a great team, consider Dispatching with ABC Ambulance. Do you enjoy a positive work environment where your decisions and involvement are appreciated? Do you believe the best part of healthcare is making a difference for patients, facilities, and crews? Come check us out! Learn how you can be part of a team that makes a difference out in the community every day.

Summary of the Role :

The dispatcher's primary responsibilities include but are not limited to; assigning runs using dispatch software to the appropriate field crew and clearly communicating details necessary to effectively respond to the call. In addition, they answer incoming calls from clients and field crew as well as making phone calls to update or inform customers and / or crew members.

RESPONSIBILITIES

• Deliver exceptional customer service while maintaining a calm and professional demeanor with both internal teams and external partners.
• Effectively manage and prioritize incoming service requests in a fast-paced environment using multi-line phones, radio communication, and internal software systems.
• Demonstrate strong knowledge of local service areas, roadways, medical facilities, and traffic patterns.
• Communicate clearly and professionally, including during high-pressure or challenging interactions, while working both independently and as part of a team.
• Ensure compliance with company policies and procedures related to patient care coordination and documentation.
• Support operational needs by maintaining equipment / access cards and assisting with investigations or other tasks as assigned.

QUALIFICATIONS

Required :

Preferred :

Why Choose ABC Ambulance? ABC Ambulance is one of Global Medical Response's (GMR) family of solutions. Our ABC Ambulance teams deliver compassionate, quality medical care, primarily in the areas of care in behavioral health or psych transports. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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