Director, Account Management

Director, Account Management

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a great Director, Account Management do?

In this role, you will lead an engagement model that elevates and differentiates client experience for our largest, most strategic clients across all areas of Fiserv. You will lead a team of 10-14 Account Managers to successfully deliver and oversee service and operational performance for their clients.

To be successful in this role, you will :

Lead your team to deliver a strategic, differentiated enterprise service model for our large to mid-tier client segment that builds our brand, the client brand and drives revenue growth.

Proactively strengthen client relationships and resolve client escalations.

Mentor, direct and coach your team to build stronger, broader and deeper relationships across their client organizations as well as internally across Fiserv.

Proactively assess and develop plans to address / optimize areas to improve efficiency and effectiveness in terms of how we support our clients.

Supervise and monitor key benchmarks.

You will need to have :

Proven successful management experience, particularly in a fast-moving, complex environment.

10+ years experience in a Client Services, Account Management or Implementation management role.

10+ years of Financial Services experience.

Proven experience in effectively prioritizing and executing tasks in a high-pressure environment.

Required to work outside of standard business hours as needed.

High School Diploma or equivalent.

Ability to travel 25%.

It would be great to have :

Experience supporting the Signature, Premier and / or DNA product line.

Project Management experience / certification.

Senior Banking experience preferred.

Previous role(s) in Account Management, Operations or Client Relationship Management helpful.

Bachelor's degree.

Salary Range

$96,000.00 - $163,200.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name.

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.