Talent.com
IT Field Support Specialist - Urgently Hiring!
IT Field Support Specialist - Urgently Hiring!Popeye's • Black Canyon City, AZ
IT Field Support Specialist - Urgently Hiring!

IT Field Support Specialist - Urgently Hiring!

Popeye's • Black Canyon City, AZ
2 days ago
Job type
  • Full-time
Job description

Are you in the South Illinois or Peoria area? Are you looking for an IT role in the restaurant field?

At Popeyes, we’re not just serving food—we’re serving joy, tradition, and hospitality. Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of our kitchens and drive-thrus.

In this role, you’ll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure.

What We Offer

  • Competitive Pay – rewarding your skills and experience
  • Comprehensive Benefits – medical, dental, and vision coverage
  • Paid Time Off (PTO) – vacation, and holidays
  • Career Growth Opportunities – training and advancement within IT and operations
  • Supportive Team Culture – collaborative environment with opportunities to learn and grow

Key Responsibilities

  • Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
  • Diagnose and resolve hardware / software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
  • Accurately enter and manage tickets, resolving or escalating as needed.
  • Respond to requests via phone, email, and remote sessions.
  • Support system setups, software installations, and access configurations.
  • Troubleshoot connectivity, email, and web access issues for restaurant teams.
  • Assist with monitoring and correcting restaurant sales data.
  • Provide training and guidance to restaurant and field leaders on applications and system use.
  • Participate in rotating Help Desk duties, including outage coordination and project work.
  • Qualifications

  • 1–3 years of experience in an IT Help Desk or related field.
  • Strong troubleshooting abilities and remote support skills.
  • Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
  • Solid understanding of network protocols.
  • Excellent communication, patience, and customer service skills.
  • Associate’s degree in Computer Science / MIS or equivalent experience preferred.
  • Prior experience in quick-service restaurant or retail IT support is highly valued.
  • Experience with Sicom POS systems is a plus.
  • We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. HZ OPS also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

    IF Applicable Pay Transparency Range :

    Create a job alert for this search

    It Support Specialist • Black Canyon City, AZ

    Related jobs
    IT Engineer

    IT Engineer

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Engineer.Key Responsibilities Act as the final escalation point for the Helpdesk team Drive strategic solutions to resolve recurring user issues and complaints Ma...Show more
    Last updated: 30+ days ago • Promoted
    Solution Owner for IT Applications

    Solution Owner for IT Applications

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Solution Owner for Customer Support IT Applications.Key Responsibilities Act as the primary IT liaison for Customer Support, identifying and shaping new business initia...Show more
    Last updated: 26 days ago • Promoted
    IT Procurement Specialist

    IT Procurement Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Procurement Specialist to manage the supply chain process for IT hardware and software products and services. Key Responsibilities Procure products and services, neg...Show more
    Last updated: 30+ days ago • Promoted
    Veterinary IT Support Specialist

    Veterinary IT Support Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Support Specialist (Veterinary-Focused).Key Responsibilities Investigate, resolve, and escalate issues within system applications Query and manipulate data using T...Show more
    Last updated: 3 days ago • Promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMD • Mayer, AZ, US
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show more
    Last updated: 30+ days ago • Promoted
    Billing Support Specialist

    Billing Support Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Billing Support Agent to join their Customer Experience team.Key Responsibilities Manage a high volume of billing-related incoming support tickets Identify and assess ...Show more
    Last updated: 30+ days ago • Promoted
    Remote Technical Support Specialist

    Remote Technical Support Specialist

    VirtualVocations • Glendale, Arizona, United States
    Remote
    Full-time
    A company is looking for a Remote Customer Technical Support specialist.Key Responsibilities Provide technical assistance and customer education through inbound phone calls regarding alarm system...Show more
    Last updated: 30+ days ago • Promoted
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Technical Customer Support Specialist for 3D Modeling Software.Key Responsibilities : Establish rapport with customers through empathetic and professional interaction M...Show more
    Last updated: 30+ days ago • Promoted
    GDS Application Support Specialist

    GDS Application Support Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a GDS Application Support Specialist.Key Responsibilities Conduct regular reviews of access rights and evaluate user provisioning processes for compliance with security s...Show more
    Last updated: 2 days ago • Promoted
    Bilingual Support Specialist

    Bilingual Support Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Support Specialist (Bilingual - English / Spanish) to manage first-level incoming requests from merchants and integrated software vendors. Key Responsibilities Handle comp...Show more
    Last updated: 30+ days ago • Promoted
    IT Field Support Specialist - Now Hiring!

    IT Field Support Specialist - Now Hiring!

    Popeye's • Black Canyon City, AZ
    Full-time
    Are you in the South Illinois or Peoria area? Are you looking for an IT role in the restaurant field?.At Popeyes, we’re not just serving food—we’re serving joy, tradition, and hospitality.Our Help ...Show more
    Last updated: 2 days ago
    Senior IT Specialist

    Senior IT Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Senior IT Specialist.Key Responsibilities Support the operation of personal computing devices, applications, and network resources Provide hands-on and remote technica...Show more
    Last updated: 3 days ago • Promoted
    IT Senior Technical Specialist

    IT Senior Technical Specialist

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Sr.Technical Specialist to drive Discovery, Design, and Solution development for their Specimen Tracking Problem Management System. Key Responsibilities : Define and ...Show more
    Last updated: 2 days ago • Promoted
    IT Support Technician

    IT Support Technician

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Support Technician I / II.Key Responsibilities Provide technical support through various communication channels for IT products and services Troubleshoot and resolve...Show more
    Last updated: 30+ days ago • Promoted
    IT Support Analyst

    IT Support Analyst

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Support Analyst to provide technical assistance and support to end-users in a remote work environment. Key Responsibilities Respond to user inquiries and provide tec...Show more
    Last updated: 30+ days ago • Promoted
    IT Service Desk Triage Technician

    IT Service Desk Triage Technician

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Triage Technician, IT.Key Responsibilities Answer phone calls from supported dental offices and monitor requests Assist team members with technical requests and route ...Show more
    Last updated: 1 day ago • Promoted
    IT Support Administrator

    IT Support Administrator

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an IT Support Administrator to provide advanced technical support and systems administration in a remote environment. Key Responsibilities Serve as the primary technical e...Show more
    Last updated: 30+ days ago • Promoted
    IT Field Support Specialist

    IT Field Support Specialist

    Popeye's • Black Canyon City, AZ
    Full-time
    Are you in the South Illinois or Peoria area? Are you looking for an IT role in the restaurant field?.At Popeyes, we’re not just serving food—we’re serving joy, tradition, and hospitality.Our Help ...Show more
    Last updated: 2 days ago