Guest Services Host (Winter 2025 / 2026)

Job Description

Job Description

Description : GUEST SERVICES HOST

Reports To : Commercial Operations Manager

Department : Guest Services

Status : Part-Time Seasonal

POSITION SUMMARY :

The Guest Services Host is the front-line ambassador of Granby Ranch, responsible for delivering exceptional customer service to all guests. You will assist visitors with information, support ticketing, rentals, and ski school operations, resolve guest concerns, and ensure a welcoming and seamless mountain experience.

Requirements :

ESSENTIAL JOB FUNCTIONS :

• Greet guests with enthusiasm and provide accurate, friendly, and helpful information about the resort, mountain conditions, activities, and services.
• Assist with guest check-ins and general inquiries at locations needed.
• Resolve guest concerns or issues promptly and professionally; escalate when necessary.
• Monitor and manage guest flow in high-traffic areas to ensure a positive experience.
• Collaborate with other departments (ski school, rentals, lift operations, etc.) to support a seamless guest journey.
• Maintain cleanliness and organization of the main hallway and outside areas where guests will be at.
• Stay informed about daily events, mountain operations, and weather updates to relay accurate information to guests.
• Perform other duties as assigned by the Commercial Operations Manager or supervisor.

ADDITIONAL DUTIES AND RESPONSIBILITIES :

SKILLS, KNOWLEDGE, AND ABILITIES :

EDUCATION, EXPERIENCE, AND CERTIFICATIONS :

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS :

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.