Housekeeping Supervisor | Palihotel Seattle

Housekeeping Supervisor | Palihotel Seattle

The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills.

Ideally situated in the city's downtown core, steps away from world famous Pike Place Market and Seattle Waterfront, Palihotel Seattle is a boutique hotel offering an enclave for savvy travelers, culture seekers and locals alike. From our 96 thoughtfully designed guestrooms to our locally-inspired restaurant, The Hart and The Hunter, every detail is curated to immerse our guests in the essence of Seattle. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Seattle.

Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy

Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices

Maintain and update all guest collateral placed in the rooms

Respond to requests in an expedient, professional manner

Interact with guests to ensure satisfaction and handles guests concerns as necessary

Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management

Train, counsel and discipline team members, as needed

Seek continual improvement for the department and hotel

Comply with all policies, procedures and regulations that relate to the local, state and federal laws

Advises front desk agent of rooms readiness for occupancy

Use correct cleaning chemicals for designated surfaces, according to hotel requirements

Clean guest rooms by category priority

Empty trash containers

Remove all dirty terrycloth and replace with clean par to designated layout

Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor

Replace facial, toilet tissue and bathroom amenities in correct amount and location

Inspect condition of bathrobes and replace if soiled/damaged

Remove dirty bed linen and make up bed with clean linen

Replace laundry bags and slips

Clean closets and door tracks on check-out rooms, removing dust and debris

Ensure correct amount and placement of hangers, extra blanket/pillow

Dust and polish all furniture

Realign furniture to floor plan

Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside

Check under bed(s), chairs and sofa for debris and remove if present

Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor

Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions

Dust pictures, frames and mirrors

Remove dust and debris on television, clock radio, remote control and cable box

Set correct time on clock; correct TV channel

Clean all lamps and light switches; check for proper working order

Remove dust, spots and smears from windows, ledges and frames

Remove dust, grease and smears from telephones and reposition properly

Empty liquid from ice bucket and wipe all surfaces dry

Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked

Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies

Follow uniform guideline

Perform any other reasonable duties as required by management

Lead by example at all times and stay visible to staff

Be part of a leadership team of brand advocates who believe in what Palihotel Seattle has to offer and who are personally invested in its success

Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect

Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)

Continuously strive to improve and maintain client and guest experiences

Be a leader in managing the overall reputation management of the hotel

Continue to give the brand a voice naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees

Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property

Effectively manage wages and controllable expenses

Focus on maximizing the financial performance of the department

Monitor performance against budgets and goals

Has a strong working knowledge of and passion for hospitality

Computer knowledge for data input and process date with accuracy

Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service

Displays a strong hands-on approach

Thinks critically and objectively

Guest service oriented

Strong knowledge of cleaning products

Must be able to stand or walk a minimum of eight hours

Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs

Minimum one years of experience working guest in a luxury hotel setting

Flexible schedule must be available to work a variety of shifts

Ability to carry up to 50lbs

A competitive compensation package including medical, dental, vision, and life insurance

401(k) retirement plan (future you will love this one!)

Paid time off, holiday pay, and sick pay when you're under the weather

Career advancement in an organization committed to helping star employees thrive

There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities

Professional development that sets you up for success across multiple hospitality career paths

A collaborative work environment where your creative ideas can come to fruition

Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)

Hands-on training with a nimble team

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.