Customer Success Advisor

Description

Energy Aspects is an industry-leading data & intelligence provider for global energy commodity markets. As we continue to expand our presence in this region we are seeking a highly motivated Customer Success Advisor to join our team.

As a Customer Success Advisor at Energy Aspects, you will be instrumental in supporting the rollout and ongoing success of our Enterprise Data initiative. You will ensure clients achieve maximum value from our data packages (CORE, PRO, TankWatch, Cargo Tracking, LNG Construction Curves), driving adoption, satisfaction, and growth within key accounts.

Key Responsibilities

To excel in this position, you should have strong relationship-building skills along with an ability to quickly become knowledgeable about Energy Aspects' offerings. Prior experience or knowledge of the energy commodity markets would be advantageous. You must also possess excellent communication skills as you'll be responsible for effectively conveying complex information about our services in a clear and concise manner.

Duties Include;

• Client Onboarding & Training :
• Lead new enterprise clients through onboarding, ensuring seamless access to and understanding of our data platform and packages.
• Relationship Management :
• Develop and nurture strong, long-term relationships with clients, serving as their trusted advisor for all enterprise data needs.
• Product Adoption & Engagement :
• Proactively drive usage and adoption of EA’s enterprise data products, identifying opportunities for clients to leverage additional features or upgrade packages.
• Support & Troubleshooting :
• Provide prompt, expert support for technical and data-related queries, collaborating with Data Sales, Product, and Technology teams as needed.
• Client Education :
• Deliver engaging training sessions, webinars, and tailored resources to help clients maximise the value of their data subscriptions.
• Feedback & Advocacy :
• Collect and communicate client feedback, advocating for client needs and contributing to continuous product and service improvement.
• Renewals & Expansion :
• Partner with Sales and Account Management to support renewals, identify expansion opportunities, and ensure high client retention.
• Reporting & Insights :
• Monitor client engagement, usage metrics, and satisfaction, providing actionable insights to internal stakeholders.

Skills, Knowledge and Expertise

Our Culture & Benefits

Welcome to our unique workplace where a passion for our industry-leading product sits at the heart of who we are.

Life at EA is completely eclectic, fostered through the global nature of the business and a real appreciation of the many cultures of our diverse team. We unite as a single, cohesive team through an array of social clubs that cater to a spectrum of interests, from running and yoga to football and culinary adventures. These groups create a collegial and dynamic atmosphere that extends beyond work, promoting a healthy and balanced lifestyle for our team.

Our strategically located offices are all set in prestigious buildings, offering you the convenience of nearby gyms, retail therapy, diverse dining options, and accessible public transport.

Our office spaces are thoughtfully equipped to enhance your day-to-day experience whether working independently or collaborating with teammates. Enjoy the simple pleasures of a freshly brewed coffee, healthy snacks, and a social space for celebratory moments. One of the unique traits of life at Energy Aspects is the way our international colleagues often delight us with treats from around the globe. It’s safe to say you’ll never go hungry in our offices!

We recognise your contribution with a competitive compensation package that includes annual bonuses, comprehensive private health insurance, and substantial pension contributions. Additionally, we offer company share options, subsidised gym memberships, and a generous holiday policy to support your financial and personal well-being.

Join a company that values your professional growth and personal fulfilment, all within a supportive and engaging environment.

Founded in 2012, we are an independent research consultancy that has enjoyed phenomenal growth since our inception, and we have very ambitious plans to continue our upwards growth trajectory. We are passionately committed to providing indispensable and industry-leading short, medium and long-term analysis, and forecasts of the energy markets, that helps our clients trade, invest, finance and plan.

We pride ourselves on the quality of our work and draw on a wide range of experience and expertise to derive our views. We are made up of expertise in upstream production, trading, quant analytics and econometric forecasting, to name a few. We haves always maintained a key focus on the geopolitics of the energy industry and the impacts they can have in shaping global markets. We have in recent years acquired several firms to enhance our position in energy market consultancy, including Medley Global Advisors (2020), OilX (2022), INAS (2023) and MMSA (2024) bringing additional expertise in macro trends, oil market data and paper positioning into the group. We are also growing our offering to clients focused on the energy transition, providing tradeable insights on long-term trends.

We are proud to be an equal opportunity employer and promote diversity within our workforce. As an international business we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other applicable basis.