Stamford Health (Connecticut’s most highly awarded hospital system and a Certified Great Place to Work) is excited to welcome full-time Receptionists/Schedulers to our growing Medical Group!
This is an exceptional opportunity to launch or build your career in healthcare with an organization known for excellence, innovation, and person-centered care. In this high-impact front-line role, you’ll be the face of our practices, creating a warm, welcoming experience for every patient and ensuring we live up to our standards of person-centered care.
As a key member of our team, you’ll deliver outstanding customer service while managing scheduling, registration, and front-desk operations in a dynamic, fast-paced environment. You’ll play a critical role in ensuring a seamless patient journey, including coordinating appointments, verifying information, supporting financial processes, and partnering with clinical teams to keep care running smoothly. If you’re organized, people-focused, and eager to grow within a leading health system, this is your chance to make a meaningful impact from day one.
Core requirements:
- High school diploma.
- Three years of related experience required OR minimum or 1 year of related healthcare experience required.
The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice.
- Greets and directs visitors/patients courteously and professionally.
- Obtains, verifies and/or updates patient demographic information.
- Collects co-pay and copy of the patient’s insurance identification card.
- Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
- Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
- Initiates calls as requested by Physician, Office Manager or other professional staff.
- Responsible for opening/closing office duties as needed.
- Photocopying, faxing, and distributing documents as required and in a timely manner.
- Performs other duties as assigned.
High School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.