Customer Engagement Specialist - New England

Job Description

Job Description

Salary : Position

Overview :

The Customer Engagement Specialist interacts with customers and potential customers to build relationships enhance their experience, and drive member engagement, with the goal of ensuring successful outcomes for every customer. The Customer Engagement Specialist works directly with clients to meet their unique needs to power engagement opportunities and solve specific hurdles with member engagement to produce the best outcomes. This position is responsible for educating end-users on new and existing services and programs available to current clients. This Specialist will work closely with Business Development and the entire Leadership Team. Candidate must reside in New England for on-site client visits.

Job Responsibilities :

• Combining efforts and fostering a collaborative environment within the company
• Communicating with clients to understand their needs and offer solutions to engagement issues
• Creating positive, long-lasting relationships with new and current clients
• Work with senior team members to identify and manage company engagement concerns that may prevent growth of the organization
• Work closely with Business Development to maintain client engagement activities in CRM
• Work with Data Management Specialist to develop reports needed to evaluate success of the engagement program
• Create Service Agreement packets and obtain signatures as part of onboarding new clients
• Develop engagement programs for each client with consideration to specific population and geographic challenges
• Frequent travel to client locations
• Perform onsite engagement activities with all clients to promote optimal employee engagement
• Order marketing materials as needed for clients and their employees

Job Skills & Qualifications :

Education / Experience :

Working Conditions / Environment :

This is a hybrid position, allowing work from both home and Harlowes headquarters (New Hampshire). However, given the nature of this position, it is expected that a majority of the time spent in this position will be on-site with Harlowes clients throughout the New England Region. Client sites range from heavy manufacturing to typical office settings.

Physical Requirements :