Product Support Manager

Job Description

Job Description

PAPE’ KENWORTH – REDMOND, OR

PRODUCT SUPPORT MANAGER :

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you!

Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for an organized and energetic Product Support Manager to join and lead our team in Redmond, OR.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO :

As our Product Support Manager, you will be responsible for the supervision and management of all parts and service department processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing goals, monitoring branch performance, and finding the best avenues of approach for the business.

As the leader of the parts and service departments, you’ll take ownership of day-to-day operations by monitoring freight expenses, managing inventory and claims, and ensuring efficient staffing, scheduling, and training. Above all, you’ll create an outstanding customer experience by making sure every client gets the right parts and service for their equipment needs. You’ll also partner with the Product Support Sales Representative to grow parts and service sales and strengthen customer relationships at the branch.

Success in this role requires exceptional leadership, a customer-first mindset, and the ability to foster strong relationships across the team and with our valued customers.

WHAT YOU NEED :

• Strong leadership skills with proven experience and results.
• 3 or more years of inventory management experience.
• Sales background is a plus.
• Safety first mindset.
• Knowledge of heavy truck parts and variety of services.
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Strong Computer skills, including Microsoft Office suite.
• Leadership skills and ability to adapt to each unique situation.
• Ability to maintain stellar customer and employee relations.

Compensation : $95,000-140,000 (Depending on Experience) + Bonus Opportunity

Why work for Pape’ :

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.