A company is looking for a Technical Support Representative to provide technical assistance and support to store employees.
Key Responsibilities
Document problems, complete problem tickets, and request information in support tools
Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
Required Qualifications
6 months of technical and / or call center experience
Experience in a help desk / call center environment providing technical support in a retail setting is preferred
Experience using computer hardware and software applications
High School Diploma or GED required or 2 years equivalent experience
Technical Support Representative • Raleigh, North Carolina, United States
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