Centralized Medical Services - Specialist, Care Management

Specialist, Care Management

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary :

Reporting to the Care Management Team Lead, the Care Management Specialist is responsible for assisting Nurse Care Managers and Chronic Disease Managers in coordinating and delivering high-quality care to patients. This role involves patient outreach, support for non-clinical needs, obtaining medical records, administrative support tasks, and ensuring seamless care transitions and optimal patient outcomes.

Duties / Responsibilities :

• Conducts outreach to patients to address non-clinical needs to coordinate care, provide support, and connect with internal resources.
• Coordinates services such as follow up visits, confirming durable medical equipment (DME) deliveries, confirming home health care services are initiated, coordinate transportation for medical appointments, and other non-clinic needs.
• Works collaboratively with Nurse Care Managers, Chronic Disease Managers, healthcare providers, and center teams to provide patient support and address non-clinical needs.
• Maintains accurate and detailed documentation on outreach, interventions, and outcomes including communication with patients, nurse care managers, healthcare providers, and clinic teams.
• Works collaboratively with the Care Management department to ensure progress toward departmental and organizational goals
• Provides administrative support to the Nurse Care Manager and Chronic Disease Manager

Required Skills / Abilities :

Education and Experience :

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.