Sales Support Rep I

Responsibilities Responsibilities : An advocate for the customer. Liaison between direct sales force, customers, engineering, and production. Manage customer requirements for quoting, ordering, & invoicing new equipment. "Own" an order from concept to delivery. Attention to detail & consistency of documentation is a must throughout the process. Business approach to supporting sales & the customer base is always changing. Associate must be able to adapt and be progressive in their thinking. Good Relationships, both internally & externally are a must that allow associates throughout our company to effectively deal with issues while meeting or exceeding customer expectations. Serve customers in a complete, accurate and timely manner, providing quotes / pricing, entering, tracking, and revising orders, providing delivery information and hosting factory tours and inspections. Collaborate with others using project management skills, including working with engineering, production, and outside customers to communicate customer needs and resolve build issues. Conduct quote and order reviews with engineering, customers, and Account Managers Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up to date, including labor, material, & gross margin. Review job costs, identify, and document opportunities for cost reductions. Assist to increase margins on multi-year orders or repeat orders. Work directly with Altec suppliers to understand costs and help forecast on behalf of Altec and our customers Coordinate with Accounts Receivable to communicate invoice and credit terms. Assist with and resolving collection issues. Increase knowledge of Altec Fenex products, customers, administrative and production processes. Contribute ideas and participate in Rapid-Continuous-Improvement events. Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures to meet objectives Deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner Interact directly with customers in a professional manner. Occasionally entertain customer visits and ensure customers leave knowing that Altec provided a hospitable visit, and our relationship was furthered as a result. Attend classroom and online training sessions to continue to enhance skills and build knowledge. Demonstrate proficiency and capability in all areas of the training objectives. All other duties as assigned Customer First - Enjoyment of Work - Family- Financial Stability - Integrity - People Are Our Greatest Strength - Quality - Spiritual Development - Teamwork Additional Position Expectations : Be a team player with a positive, professional attitude. This is especially important for conflict resolution. Exercise prudent judgment in carrying out all aspects of your job Follow up, follow through, and double check all tasks associated with your responsibilities to ensure their completion and accuracy – an absolute must Continuously develop knowledge of and follow sales processes & procedures Ensure Customer satisfaction, for both external and internal customers Be proactive and not reactive to solution determination, data dissemination, etc. Effectiveness and credibility is related to your attention to detail in everything you do Safety In everything we do Ensures appropriate reviews have been performed as needed for high quality Continuous attention to all job functions ensuring quality products Basic Qualifications Qualifications : (Note : if the selected candidate meets the qualifications of a higher level in the Support Representative career path, the level of this position may be adjusted upward). High school diploma or GED Specified years of experience met(2-3 years) Acceptable Performance Review No current level 2 or higher disciplinary actions-internal candidates Embodiment of Altec culture and values Readiness to perform major responsibilities as outlined in job description Excellent written and verbal communication skills Must be able to work with team members and work with minimal supervision Must be willing to travel up to 25% of the time, potentially on short notice, which may include flying Benefits Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes : Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short Term and Long Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health / Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available Why Join Altec? If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career. Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world. More about Altec Fenex : Building on over 30 years of growth and success, Altec Fenex specializes in the design, manufacture, sale, and service of fiber optic cable splicing equipment and underground utility support systems supporting Telecom and Utility customers all over the United States. Altec Fenex is an innovative, financially sound company that is leading the industry and setting the standard of excellence. EEO Statement Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. Pay Transparency Pay range : $44,000 to $50,000 annually. We are committed to fair and competitive pay for all associates based on their experience, education, and qualifications. Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.