Sr Consulting Engineer-Microsoft

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Sr Consulting Engineer will integrate and deliver a wide range of technology solutions providing high quality content deliverables ensuring solution is implemented as designed to the client’s satisfaction and approval.

What you will do :

Perform client consultations including discovery, planning, design, and implementation of Microsoft Exchange and Office 365 technologies.

Implement and support Active Directory, Microsoft 365, and Exchange (on-premises and online), including installations, upgrades, configurations, and security hardening.

Perform end-to-end Exchange migrations, including Exchange On-Prem, Exchange Hybrid, Google Workspace, and IMAP-based third-party platforms using native and third-party tools.

Execute Microsoft 365 tenant-to-tenant migrations for various workloads including Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, and Entra ID users and groups using various tools such as (Quest On-Demand, AvePoint Fly, BitTitan).

Develop and maintain automation scripts (primarily PowerShell) to streamline administrative tasks, reporting, and bulk operations.

Troubleshoot complex Office 365 issues, escalate as necessary, and drive resolution to ensure minimal user impact.

Collaborate with project teams and clients to ensure timely and successful delivery of solutions aligned with project goals and technical requirements.

Create and maintain technical documentation, runbooks, and knowledge base articles to support client environments and internal teams.

Stay current with evolving Microsoft 365 and Azure AD roadmaps, features, and security practices, proactively sharing knowledge with peers and clients.

Provide knowledge transfer and hands-on training to client IT staff and support teams.

Support presales activities, including technical scoping, solution design, and client workshops.

Participate in internal initiatives, tool development, and continuous improvement efforts within the consulting practice.

This role requires in-depth conceptual and practical knowledge in its primary job family, as well as knowledge of related technical job families.

Conducts advanced and complex engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.

Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.

Collaborate with Professional Services Managers, ATAE’s, Project Managers, and customers to manage expectations and timelines, ensuring that all commitments are met.

Maintains client relationships as a trusted Technical Advisor. Serves as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties.  Serve as technical point of contact on customer engagements.  Participates in variety of sales activities.

Provides technical expertise in the analysis of client’s requirements and objectives to develop IT services offerings that provide significant value to the geography, which also includes recommending solutions and assisting account teams with development of proposals, quotations, and presentations. Supports engagements across multiple geographies.

Monitors and manages day-to-day operations of assigned complex projects including developing short and long-range goals, objectives, and budgets.

Leads mid-size engagements with more mature products or packaged solutions and leads smaller projects with newer single technologies. This role will also lead portions of larger, more complex projects under the oversight of more skilled / tenured resources.

Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products. Has the ability to prioritize and multitask appropriately.

Provides input on technical details required for the project planning, interfaces well with PM and project teams.

Ability to assist clients design new business processes to best use the technology being implemented.

Conducts advanced and complex engineering - related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.

Able to troubleshoot complex, multi-technology, multi-vendor solutions and provide guidance on how to address issues.

Knows how to work with various vendor support teams including ability to escalate issues within that vendor.

Expert in a couple of technologies. Understands how other technologies interact with the technologies they have expertise with.

Understands client financial measurements, goals, and ROI.

Assists in hiring process with tech checks.

Becoming expert in a single market segment. Broad experience across many segments.

Participates in building best practices.

What we expect of you :

Bachelor’s degree AND 5 years’ experience delivering complex technical solutions including planning, development, implementation, and support OR

Nine years’ experience delivering complex technical solutions including planning, development, implementation, and support.

Minimum 2 years consulting experience

Expert knowledge of Office 365

Expert knowledge of Exchange 2010-2019 and Exchange Online

Understanding of Microsoft Security and Purview

Strong understanding of Microsoft O365 / Entra Identity

Experience with Migration Tools such as Quest ODM / BitTitan / Other

Understanding of Windows 2008 / 2012 / 2016 / 2022 Server / AD domain infrastructure

Ability to understand, assess and propose solutions for resolving customer questions and issues.

Proven project oversight responsibilities and mentoring of technical teams / consultants.

Strong written and verbal communication skills with the ability to effectively interact with leadership stakeholders and clients.

Professional, business-focused attitude and courteous manner towards clients, partners, and peers.

Proven ability to identify and deliver technical documentation that meets client defined expectations.

Strong attention to detail, especially client and project changes, with demonstrated analytical skills to identify potential risks.

History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

Demonstrated experience in applying lessons learned to unique problems, with a history of adapting to new technologies and determining their benefits for clients.

Must be able and willing to work beyond regularly scheduled shifts, including select weekends and overtime as necessary, to meet operational needs.

Valid U.S. driver’s license.

Ability and willingness to travel as needed to other CDW locations or client sites.

Pay range : $ 95,000 - $ 148,190 depending on experience and skill set.

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview :

Salary ranges may be subject to geographic differentials #LI-CM3

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.