Field Service Specialist

Job Description

Essential Duties and Responsibilities :

We are looking for a self-starter Field Service Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes product reliability and increases profitability.

• Assist the Field Service Engineer in the testing, commissioning, troubleshooting and warranty support of delivered fleets.
• Quickly and accurately troubleshoot and diagnose equipment issues and determine what is needed to get the equipment running again.
• Verify proper hook up of cables completed by other Technicians prior to energizing.
• Build test fixtures and perform bench measurements.
• Assist assembly with questions and pretest hardware and wiring checks.
• Conduct special testing when necessary for engineering.
• Assist with new personnel training.
• Ability to design test fixtures and perform bench measurements.
• Remove and install components and access paneling to perform diagnosis on a frequent basis.
• Operate and test equipment after repair and make critical component and system adjustments.
• Complete assigned service reports needed to document parts and labor expenses and repair methodology.
• Communicate with customers to teach them how to correctly use our equipment and decrease future needs.
• Perform field modifications and retrofits on delivered equipment throughout the warranty period.
• Other duties as assigned.

Education and / or Work Experience Requirements :