Sr Product Manager, Technical

Sr Product Manager, Technical

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Job Overview : Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems / unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "generalist" using deep customer insight, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to efficiently deliver differentiated products that drive growth and positively impact customers lives. Day to day activities or responsibilities include : conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases / product increments; collaborating with development, project / program management, marketing, and other important team members to define release schedule; and support / drive go-to-market activities as needed.

Responsibilities :

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or group of products. This includes creating, managing, maintaining and communicating product vision and strategy including technical vision and capabilities.
• Designs and drives end user product research.
• Partners with business, internal / external collaborators and Leadership to understand current customer experience, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• May work with data scientists to answer questions or identify relevant insights from data.
• Uses rapid hypothesis testing methodologies and experiments (i.e. paper prototype, A / B testing, etc.) to provide direction, prioritize investment. Conducts cost-benefit / return on investment / NPV analysis, to support decision making.
• Works with partners and follows enterprise process to secure and maintain product funding. Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at Leadership level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set or technical improvements to improve customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.
• Customer Evangelist. Leverages customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper insight and understand their needs and priorities.
• Create, handle, develop an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.
• Creates an environment where the team is immersed in customer first approach.
• Tests ideas with real customers to ensure that the product delivers the desired benefit. Translates product / platform strategy by writing detailed features and user stories consumable for Dev teams for products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Contributes significantly to key Agile ceremonies : Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
• Owns and leads product backlog and priorities with our partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other teams.
• Scopes and ensure alignment on the prioritization of activities based on business and customer impact.
• Collaborate with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with customers and Dev / Execution teams to build and communicate anticipated release schedule.
• Handles and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.
• In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that supervise product health and success metrics, technical KPI's. Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples. Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment as product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants : efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD;
• Develops positive relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties, as well as with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material for Technical Product Management team.

Education and Work Experience :

Knowledge, Skills and Abilities :