Managed File Transfer (MFT) Support Engineer

Responsibilities

• Handling tickets or issues without escalations.
• Following all SLA response and resolution principles.
• Willing to work on desired shifts and provide on-call support.
• Solving issues or tickets based on customer approvals.
• Working independently on critical incidents.

Skills

Globalscape and SFTP Tool : Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.

File Transfer Protocols : Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).

Configurations : Hands-on with DMZ, RAM, and AWE configurations for file transfers.

Incident Management : Expertise in resolving and troubleshooting P1 / P2 issues as per SLAs without breach.

Globalscape Expertise : Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.

Versions : Good command over Globalscape versions 7.x and 8.x.

Availability & Support : Comfortable with shifts (5 : 30 PM2 : 30 AM / 7 : 00 PM4 : 00 AM) and on-call support.

High Availability : Experience on HA servers and RAM agents hosting Globalscape applications.

Security & Encryption : Encryption / decryption, SSL configuration, EFT module setup, and permission group management.

Scripting & Tools : Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.

Utilities : Skilled in Putty, WinSCP, and FileZilla.

Core Strengths : Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills