Banking Services Lead

Banking Services Lead

Mechanics Bank is currently searching for a Banking Services Lead to join our team at our Kensington Branch.

Under general supervision, independently and accurately perform the full range of teller, new account, and maintenance transactions according to established procedures. Deliver excellent customer service. Work closely with the sales team to achieve performance goals and meet the financial needs of our customers through ethical referrals. Support the Retail Banking Services Officer and execute on the operational tasks and reporting for the branch. Act as a subject matter expert on operational policies and procedures in the absence of the Retail Branch Services Officer or Retail Banking Services Officer. Maintain knowledge of compliance and regulatory items. Use sound judgment and balance service and risk when assisting with transactional approvals. Provide dual control support while adhering to bank policies and procedure.

What You Will Do :

• Perform routine teller transactions and work directly with customers. Accept, verify, and process basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Adhere to all cash handling policies and procedures balancing cash at the end of each shift. Responsible for maintaining and balancing a cash supply for transactions performed.
• Assist the Retail Operations Manager in the branch to ensure operational soundness. Assist with monitoring overall branch cash levels. The completion and review of Daily, Weekly, Monthly, Quarterly, Semi-Annual, and Annual operational tasks. May lead and direct the activities of Customer Service Representatives and Universal Bankers in the office. May assist with setting and implementing operations priorities and processes for the office.
• Lead branch in providing extraordinary service to customers. Assist customers with account maintenance, online banking, mobile banking, and other complex account issues. Work to resolve concerns presented by customers.
• Review customer transactions for red flags and fraudulent items. Maintain awareness of current financial scams used against banking customers. Prevent customers from becoming victims of fraud and escalate concerns to management for resolution.
• Represent the Bank and its products and services with pride and enthusiasm. Responsive to customer needs. Identify and present new or additional products and services. Maintain superior levels of customer service.
• Maintain compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers. Gather data and process various regulatory and operational reports to ensure compliance with Bank policies and procedures, Bank Secrecy Act / Anti-Money Laundering and regulatory compliance programs reviews the work of others for compliance.

Who You Are :

Pay Range : $22.00 - $30.00 hourly

Eligible for incentive / commission plans

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes :

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.