Insurance Billing Team Lead

Insurance Billing Team Lead

The Insurance Billing Team Lead is responsible for the day-to-day tasks of the billing caseworker team of approximately 8-10 people. This team works collectively with our global team to provide client services including A / R, suspense, collections, invoicing, financial validations. This team is skilled as a universal caseworker to service National and Premier accounts of high complexity, and difficult in nature. The Team Lead will have frequent client facing meetings to address escalations, process updates and communications with Distribution.

Responsibilities :

• Assign all work assignments, create and balance the Book of Business assignments to the team to the work, manage the quality of the work and drive the people management activities within the team.
• Ensure proper documentation, notification, escalation, tracking and follow ups occur for scheduled review of scorecards and coaching.
• Able to anticipate, identify, and assess complex issues problems then develop and implement a corresponding plan of action for resolution
• Able to become the subject matter expert with industry expertise to support team questions, escalations, problem solving and industry questions
• Able to Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
• Requires analysis and solving moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• May performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention

Basic Qualifications

Preferred Qualifications

Professional Skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Annual Salary Range

California $63,800 to $154,800

Cleveland $59,100 to $123,800

Colorado $63,800 to $133,700

District of Columbia $68,000 to $142,400

Illinois $59,100 to $133,700

Maryland $63,800 to $133,700

Massachusetts $63,800 to $142,400

Minnesota $63,800 to $133,700

New York / New Jersey $59,100 to $154,800

Washington $68,000 to $142,400

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.