Knowledge Content Analyst

A company is looking for a Knowledge Content Analyst to support high-quality client and member experiences throughout the client relationship lifecycle.

Key Responsibilities

Develop subject matter expertise in content focus areas such as clients, vendors, and benefits configuration

Support the development of relationships with clients and internal stakeholders while ensuring high-quality service delivery

Triage and resolve client tickets in a timely manner, providing regular status updates and feedback on internal tools

Required Qualifications

Equivalent of a bachelor's degree and / or 3-5+ years of progressive experience in a related industry

Strong knowledge of the healthcare industry, including benefit content and processing

Experience in healthcare content management with the ability to simplify complex information

Familiarity with Quality Assurance processes and content management tools

Strong technical aptitude and ability to adapt to new tools as necessary