Client Relations Coordinator

PuroClean Client Relations Coordinator

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

With a 'One Team' mentality, you will be the head of coordination for all marketing efforts and all sales and marketing initiatives. We're looking for someone social enough to define the relationship with our clients as one that is trustworthy and reliable. We want to leave every encounter with the hopes that if they ever need our services their calling a capable friend, someone to rely on. This position connects directly with your ability to be personable, build strong relationships, and encourage comfortable encounters with our business. As we grow, we look to you to be our direct contact with property managers, local municipalities and real-estate agents. Reaching out to new areas of potential business to build relations should be of high priority. You will develop and implement an annual agent relationship plan, which promotes our restoration services and encompasses diverse customer base. The annual marketing plan is effectively executed, resulting in annual sales revenue goals, building of brand awareness, an increase in new customers, and expansion of diverse markets. As sales goals are achieved there is potential for large personal commissions, a company vehicle, bonuses and more. We will exceed all Customer expectations, no exceptions.

Responsibilities :

• Develop and manage marketing tasks and relationships unique to PuroClean's customers and clients that builds brand awareness.
• Generate revenue through effective PuroClean promotion to clientele regarding our specific work skill set such as : water, fire, mold and biohazard mitigation, both commercial and residential.
• Maintain relations and frequent personal communication provide lunch and learns as well as encourage and plan continued education classes to our agents.
• Monitor customer satisfaction by conducting follow-up phone calls and visits ensuring frequent check ins on referral work.
• Share our family values from our workplace to theirs, appeal to their needs by showing confidence in your company and assurance that we work on a 'one team, servant-based relationship' to go above and beyond helping please our agents and customers.

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