Service Tech

Job Description

Job Description

Position Title : Service Tech

Department : Reports to :

Supervises : N / A

FLSA Status : Non-Exempt

POSITION SUMMARY

The Service Tech is responsible for the maintenance and repair of refrigeration and HVAC systems, ensuring they operate efficiently and effectively. This role involves providing exceptional customer service, diagnosing and the repair of refrigeration leaks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform maintenance and repairs on refrigeration and HVAC systems;
• Diagnose and resolve equipment malfunctions;
• Identify and repair refrigeration leaks;
• Execute equipment repairs and replace units when required;
• Maintain appropriate inventory levels in the service vehicle for daily operations;
• Verify that customers' coolers and freezers are functioning at optimal temperatures;
• Conduct regular inspections and maintenance of the service vehicle;
• Implement preventative maintenance procedures to ensure system longevity;
• Provide excellent customer service, addressing client inquiries and concerns;
• Ensure logbooks are kept up to date;
• Document service calls and maintenance activities in detail for accurate record-keeping;
• Stay updated on industry trends, regulations, and best practices;
• Calibrate and adjust control systems to ensure optimal performance; and,
• Ensure compliance with safety protocols and environmental regulations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands / conditions described below are representative of those that must be met / tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and / or abilities required.

EDUCATION

CERTIFICATIONS , LICENSES, and REGISTRATIONS

WORK EXPERIENCE

KEY SKILLS SET

EQUIPMENT AND APPLICATIONS

Job Description Acknowledgement

I have received, reviewed, and fully understand the job description for the Service Tech position at Sunwest Services Inc. I understand that I am responsible for the satisfactory execution of these functions.