Inside Relocation Specialist

Relocation Specialist

Copay is currently looking to hire a Relocation Specialist within our ALE division. This position falls under our lodging line of business and is located in St. Charles, IL. In this role, you will seek and secure temporary housing for displaced Insurance Policyholders and their families by building relationships and providing exemplary customer service. This is a great opportunity if you are looking for a challenging role with unlimited earning potential while serving families in need.

Role Responsibilities

• Assessing housing needs and locating available long-term housing for displaced policyholders and their families, including factors such as pets, distance, accessibility, and policy limits, among others.
• Displaying empathy, care, and compassion while building rapport with policyholders throughout the relocation process.
• Coordinating all logistics for families, including move-in, furniture delivery, utility set-up, and security deposits.
• Coordinating support and approvals on behalf of the family, working directly with internal and external teams to source appropriate housing in a timely manner.
• Working with property management teams, landlords, and customers to resolve any issues following move-in.
• Negotiating short-term leases with property management companies and landlords.
• Managing all necessary paperwork and detailed documentation to finalize the family's relocation and support their needs through the process.
• Maintaining policyholder files with continued updates and changes.

Qualifications & Skills

Equal Opportunity / Affirmative Action Employer

Pay Transparency