Account Manager AD - Security

Summary :

The Account Manager – Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment. As part of this, the AD Account Manager will be responsible for generating quotes, fielding and responding to inquiries, driving deals to closure, processing orders, and overflow quotes and orders. This individual will navigate internal departments and resources to answer customer inquiries and effectively close deals. The ideal candidate for this role is a fast learner, hardworking, high energy, results driven individual that is looking to develop their career in sales. This role will be responsible for achieving their defined SLA's, KPI's, and other goals.

Essential Job Duties :

Customer Enablement & Sales Support :

• Field inbound requests for quotes from customers
• Generate quotes and negotiate with the customer to close open opportunities
• Identify opportunities for up-sell and cross-sell of the ScanSource solution set, as applicable
• Receive inquiries from customers related to quotes, products, orders, etc.
• Navigate ScanSource resources effectively to service the customer; collaborate cross-functionally to answer inquires and resolve customer issues
• Maintain customer information in SFDC
• Receive orders from customers and enter the orders into SAP / ERP system
• Ensure accuracy of Sales Orders
• Handle the quoting and ordering from other segments as needed
• Respond to customers on order related questions (e.g. ETA, tracking, RMA / DOA, etc.), as applicable
• Review open orders and follow-up to ensure timely processing
• Process PCA's as needed

Competencies :

Reporting Relationships :

Requirements :

Preferred :

Physical Requirements :

Compensation :

Base Salary : $40,000 and total compensation $48,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills / achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets .

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE / M / F

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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