Financial Counselor

Job Description

Job Description

Join Our Team at Aurora Behavioral Health System - Tempe, AZ

Aurora Behavioral Health System is currently seeking a skilled and motivated Financial Counselor to join our team at our 100-bed, free-standing psychiatric inpatient hospital and outpatient program in Tempe, Arizona. This full-time, onsite position offers the opportunity to contribute meaningfully to patient care while working in a dynamic and supportive environment.

About the Role

As a Financial Counselor, you will be a vital part of our Business Office team, working under the supervision of the Business Office Manager. Your primary responsibility will be to ensure patients are fully informed about their financial obligations and that all financial documentation is accurate and complete. You'll serve as a liaison between patients and insurance providers, helping to navigate coverage details and payment processes with professionalism and empathy.

Key Responsibilities

• Verify insurance benefits and communicate coverage details to patients
• Collect deductibles and copayments at the time of service
• Process credit card payments and maintain accurate transaction records
• Conduct account research and respond to patient inquiries
• Establish financial arrangements according to hospital policy
• Maintain professional communication with patients, physicians, and internal staff
• Deliver exceptional customer service and demonstrate strong written and verbal communication skills
• Utilize Microsoft Excel and Word with proficiency

Preferred Qualifications

Minimum Requirements

This is not an entry-level position. Only candidates with relevant experience will be considered.

Schedule & Compensation

Benefits

Work Location