Customer Service Representative - HIRING ASAP!!

Customer Service Representative (On-site)

📍  Location :   Newton, Iowa

💼  Workplace Type :  On-site

💰  Pay Rate :  $16 / hr

📅  Contract Type :  4-month contract-to-hire

About the Role

Adapt is seeking a dedicated Customer Service Representative to join our team in Newton, Iowa. In this role, you’ll be the first point of contact for our customers, providing exceptional service and support across phone and email channels. You’ll handle inquiries, process orders, verify insurance, and ensure accurate documentation—all while working in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond promptly to customer calls and emails in alignment with performance goals
• Provide accurate information about products, services, and retail locations
• Process orders and route calls to appropriate departments
• Follow up with customers as needed to ensure resolution
• Review and verify documentation for accuracy
• Conduct insurance verification to determine eligibility, coverage, and deductibles
• Obtain pre-authorizations and submit physician orders to insurance carriers
• Navigate multiple EMR systems to retrieve and enter documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation is incomplete and offer solutions

Qualifications

Must-Have :

Preferred :

Work Schedule

Why Join Us?

Ready to make a difference in customer care and grow your career? Apply now and become part of a team that values your contribution and promotes from within.

Pay and Benefits

The pay range for this position is $16.00 - $16.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Newton,IA.

Application Deadline

This position is anticipated to close on Nov 12, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.