Community Service Programs Specialist

Position Title : Community Service Programs Specialist

Reports To : Deputy Director of Housing and Community Services

Classification : Full Time / Non-Exempt

Status : Hourly : 40 hours per week Range : $14.50-$18.50 per hour

Date : October 27, 2025

Summary / Objective :

Under general direction of Deputy Director Housing & Community Services, this position is responsible for assisting in the planning, organization and implementation of client intake and eligibility, appointment scheduling, referral and general community service programming; to include utilities, commodities, housing and weatherization service programs. Specific program focus (not be limited to) : weatherization, housing, utilities and deliverable fuel / crisis assistance, and referrals. Position will assist in volunteer coordination as requested. Position provides high-level administrative support to Deputy Director Housing & Community Services in preparing reports, handling information requests, database entry, and performing clerical functions; correspondence, spreadsheet creation, and client communications.

Essential Functions :

Maintain all programmatic and client confidentiality standards.

Assist clients in attaining agency service; provide opportunities and resources during initial contact and appointment setting.

Assist clients during in-taking process and in completion of necessary applications and paperwork. Determine client eligibility for services within the Community Service Programs portfolio, with a focus on Weatherization, based on stakeholder and agency guidelines.

Maintain hard copy and digital records of client eligibility and services as programmatically required.

Attain or maintain certifications as required by programmatic stakeholders.

Stay current on all regulations, systems, and procedures as related to the Community Service Programs and Housing portfolio(s).

Meet reporting, project and data entry deadlines.

Design and maintain spreadsheets, appointment calendar, databases etc. File and retrieve documents and reference materials.

Collect and analyze data to prepare reports and documents. Liaise with internal staff at all levels.

Coordinate and complete project-based work. Supervise, coach and train volunteers as requested. Other duties as assigned by CAAC Leadership.

Competencies :

Highly proficient communication skills; oral and written.

Understands importance of collaboration and exhibits community relations skill.

Demonstrates leadership and ability to work independently. Demonstrates excellent organizational skill and attention to detail. Provides and exemplifies team orientation.

Exhibits understanding and ability to work with information technology; to include multi- network environment, and cloud-based programs.

Proficient computer skill and in-depth knowledge of relevant software and general database management systems (empowOR, and MS Office Suite to include 365, PowerPoint, Excel etc.).

Excellent time management.

Knowledge of standard administrative practices and procedures.

Ability to work with volunteers.

Knowledge and understanding of issues related to individuals and families in poverty.

Ability to maintain client and organizational confidentiality. Bilingual (Spanish) a plus.