Field Service Technician

Position Summary

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.

Responsibilities

• On-Site Technical Support : Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
• Installation and Configuration : Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
• Hardware Maintenance : Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
• Software Troubleshooting : Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
• Operating System Support : Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting.
• Network Troubleshooting : Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
• Peripheral Support : Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
• User Account Management : Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
• Data Backup and Recovery : Implement data backup solutions and assist with data recovery in case of data loss or system failures.
• Security Compliance : Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
• Documentation : Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
• Inventory Management : Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
• Training : Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
• Remote Support : When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
• Emergency Response : Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
• Customer Interaction : Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.

Qualifications

Physical Requirements :

Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.