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Auto Collection Specialist

Auto Collection Specialist

FH Cann & AssociatesAndover, MA, United States
18 hours ago
Job type
  • Full-time
  • Part-time
Job description

Description

Summary

For over 26 years, FHC has been committed to delivering exceptional customer experiences. We're expanding and looking for motivated, compassionate individuals to join our team as Asset Recovery Representatives. If you thrive in a fast-paced environment and enjoy helping customers resolve financial challenges, we want to hear from you!

  • Up to $1000 Sign on Bonus for On-site workers

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Review delinquent and charged-off auto loan accounts to determine collectability
  • Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC
  • Initiate skip tracing to locate members and assets using available tools
  • Maintain accurate records of recovery actions and account status
  • Negotiate repayment plans, settlements, or reinstatement options to resolve outstanding balances
  • Ensure all performance deadlines, objectives, and goals are met as set by department standards
  • Adhere to consumer protection laws and FHC's standard practices and policies.

    • Competencies

  • Must possess excellent verbal negotiation, customer service and persuasion skills.
  • Well organized, results driven, and able to work in a high volume and fast-paced office environment.
  • Flexibility to adapt and resolve challenging situations calmly and professionally.
  • Ability to prioritize and manage multiple tasks, exercising sound judgement.
  • Ability to work required full time schedule, consisting of 3 shifts 8am-4 : 30pm EST and 2 shifts 11 : 30am-8pm EST. and potentially ad hoc Saturday's (8am-12pm).
  • Attendance and punctuality are a must. (Reliable transportation is required.)

    • Position Requirements

    Preferred Education & Experience

  • Prior automotive collections or asset recovery experience.
  • Understanding of repossession processes and skip tracing techniques.
  • Experience in debt collection, call center, financial services, or customer service
  • Proficiency with Microsoft Office and Adobe Acrobat
  • Knowledge of collections and recovery procedures, including legal compliance
  • Familiarity with CRM and collections systems
  • High school diploma or equivalent.
  • Will be required to pass Federal background screening and / or state level criminal background screening.

    • Work Environment

  • Federal and State contractor
  • In office role Call / Contact Center.
  • Occasional remote work may be available

    • Physical / Mental Demands

    Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee could occasionally be required to or stand at their PC for the entirety of their shift. Specific vision abilities required by this job include close vision and the ability to adjust focus. Abilities to stare at computer during the entirety of their shift.

    Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

    If you need an accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

    If you want to view the "Know Your Rights" poster, please choose your language : English Spanish

    If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language : English Spanish

    Full-Time / Part-Time

    Full-Time

    EOE Statement

    F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

    Division

    Corporate

    Exempt / Non-Exempt

    Non-Exempt

    Location

    North Andover

    Category

    Credit and Collection

    Shift

    Rotating

    Position

    Financial Services Collection Specialist

    Req Number

    CRE-25-00010

    Open Date

    11 / 5 / 2025

    This position is currently accepting applications.

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    Collection Specialist • Andover, MA, United States