Job Title : Desktop Support technician
Location : Trenton, NJ(Onsite)
Duration : 12+ months
NOTE :
Short description :
The client is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.
Job Summary :
The client is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware / software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.
Key Responsibilities
Package and deploy software via Microsoft IntuneConfigure Zscaler Private Access (ZPA) policies and groupsSupport hardware replacement and device setupTroubleshoot Windows 11 auto-enrollment and security featuresAssist with Android and cross-device enrollmentMigrate users from Avaya to Microsoft Teams PhonesProvision and manage accounts across Azure AD, GitHub, SalesforceRespond to Tier 1 / 2 technical support requestsMaintain system setup and support documentationRequired Skills :
IT support or endpoint administrationWindows 11 OS configuration and troubleshooting skillsDell / Client PC hardware configuration and troubleshooting skillsProficient with Intune AND Azure ADMS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)Familiarity with Microsoft 365 account managementExperience with ZPA or similar Zero Trust access toolsFamiliarity with GitHub and SalesforceKnowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflowsPublic-sector or multi-project environment experience is a plus