Customer Service/BDC Representative

Luxury Customer Concierge Center

Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc. Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte! Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program. As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development. Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities. Enjoy a supportive team-based work environment where we make production fun with healthy competition, encouraging teammates, and Leaders who care.

Essential Duties and Responsibilities:

• Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
• Accurately logs all customer interactions into Dealership Management System.
• Schedules appointments for customers to visit dealerships.
• Follows up on appointment outcomes.
• Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Our Teammates enjoy:

• Bonuses for Performance
• Developmental Bonuses based on Growth and Tenure
• Excellent Benefits (See Below)
• 12 weeks of Paid Training (We invest in your success!)
• Growth and Development along an established career path
• Management Opportunities (We promote primarily from within)
• A fun, exciting, and professional working environment

Benefits:

• Medical and prescription coverage
• Basic life insurance, 401(k) with company match
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.
• Comprehensive employee recognition programs
• Continued training through Hendrick University and the manufacturer
• Opportunities for career advancement
• The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.

Job Requirements:

• Computer/Email Proficient
• Good verbal communication skills
• Strong Multi-Tasking ability
• Professionalism & Strong Work Ethic
• Positive, upbeat, and friendly personality
• Desire and drive for excellence
• Must enjoy a competitive, fast-paced environment
• Must submit to and successfully complete MVR, background check, and pre-employment drug test

#CB Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.