Sr. Software Engineer

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

As a Cloud Infrastructure / Site Reliability Engineer, you will operate at the intersection of development and operations. You will engage and enhance all aspects of the cloud services lifecycle from design through deployment, operation, and refinement. You will be responsible for maintaining these services by measuring and monitoring their availability, latency, and overall system health and building automation for efficient cloud operations management.

You will play a crucial role in sustainably scaling systems through automation and driving changes that improve reliability and velocity. As part of your responsibilities, you will administer cloud-based environments that support our SaaS / IaaS offerings implemented on a microservices, container-based architecture (Kubernetes). In addition, you will oversee a portfolio of customer-centric cloud services (SaaS / IaaS), ensuring their overall availability, performance, and security. You will work closely with NetApp and cloud service provider teams (to include Azure) from NetApp sites in Research Triangle Park (RTP),NC;Vienna, VA; Waltham, MA; orPittsburgh, PA

Due to the critical nature of the services we support, this position involves participation in a rotation-based on-call schedule as part of our global team. This role offers the opportunity to work in a dynamic, global environment, ensuring the smooth operation of vital cloud services. To be successful in this role, you should be a motivated self-starter and self-learner, possess strong problem-solving skills, and be someone who embraces challenges.

Key Responsibilities

• Automation and Efficiency : Identify tasks and areas where automation can be applied to achieve time efficiencies and risk reduction. Develop software for deployment automation, packaging, and monitoring visibility.
• Team Collaboration and Influence : Work in tandem with other Cloud Infrastructure Engineers and developers to ensure maximum performance, reliability, and automation of our deployments and infrastructure. Consult and influence developers on new feature development and software architecture to ensure scalability.
• Debugging, Troubleshooting, and Advanced Support : Undertake debugging and troubleshooting of service bottlenecks throughout the entire software stack. Additionally, provide advanced tier 2 and 3 support for NetApp's Cloud Data Service solutions.
• Analysis, and Infrastructure Maintenance : Continuously monitor, analyze, and measure system health, availability, and latency using tools like Prometheus, Stackdriver, ElasticSearch, Grafana, and SolarWinds. Develop strategies to enhance system and application performance, availability, and reliability. In addition, maintain and monitor the deployment and orchestration of servers, docker containers, databases, and general backend infrastructure.
• Incident Response and Troubleshooting : Address and perform Root Cause Analysis (RCA) of complex live production incidents and cross-platform issues involving OS, Networking, and Database in cloud-based SaaS / IaaS environments. Implement SRE best practices for effective resolution.
• Document system knowledge as you acquire it, create runbooks, and ensure critical system information is readily accessible.
• Security Management : Stay updated with security protocols and proactively identify, diagnose, and resolve complex security issues.
• Issue Tracking and Resolution : Use Atlassians tool chain along with first party cloud service management tools to track and resolve issues based on their priority.
• Directly influence the decisions and outcomes related to solution implementation : measure and monitor availability, latency, and overall system health.

Job Requirements

Education

All internal movements within the Product Group via requisition will be lateral, offering valuable growth opportunities to extend your skills in a new area. Opportunities for a promotion will be reviewed in the normal course of business, aligned with our promotion process.

Compensation :

The target salary range for this position is 159,800 - 237,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and / or restricted stocks (RSUs), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and / or in-person expectations, which will be shared during the recruitment pro