IT Technician II

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth - now looking for our next star - a passionate IT Technician. This position reports to IT Operations Manager and will work in Litchfield, Illinois.

About the position

As an IT Technician in the IT Infrastructure team, you will be involved in the implementation, maintenance, monitoring and troubleshooting of the voice and data communications infrastructure, planning of technology improvements, and ensuring information security. Perform cloud VOIP telephone support, document user inquiries and problems and work towards their solution. Provide one-on-one end-user training and assistance on a variety of software applications and computer hardware. Keep all documentation updated and be the main communication point for end users and 3rd party support (vendor or internal IT related). The ideal candidate is one who embraces change and is constantly looking for chances to improve IT infrastructure and procedures.

Your main responsibilities

• Perform analysis, diagnosis, and resolution of complex problems for end-users and recommend and implement corrective solutions.
• Monitor Local Area Networks, computer hardware and software performance, security vulnerabilities or breeches including regular maintenance and monitoring of anti-virus.
• Act as a liaison with vendor supported hardware and / or software when maintenance is required to coordinate maintenance windows and / or hardware availability for the vendor.
• Ability to analyze, plan, and implement projects that maintain business continuity while considering fiscal responsibility.
• Perform maintenance on voice and data communication infrastructure equipment.
• Consult with customers to assist in obtaining hardware, software, and services; and assist the customer in obtaining the training necessary to use the products.
• Install, configure, test, implement, maintain, and troubleshoot local and remote end-user workstations and related hardware and software.
• Analyze, troubleshoot, and resolve issues at the server, desktop, and network level.
• Ability to use time management techniques to maintain customer service in a high-paced, heavy workload environment.
• Carry out regular routine preventative maintenance schedule on hardware and applications while replacing equipment that has reached the end of life.
• Must be able to interpret and make decisions in accordance with regulations and established policies.
• Support customer issues and requests by creating, tracking, and documenting solution in a Managed IT Help Desk System and monitor the support queue.
• Maintain tact and composure in stressful situations; communicate effectively and work cooperatively with other staff members and users of technical services; and establish and maintain effective working relationships with management, team members, other staff, and customers.
• Supervised by manager(s) through reports, meetings and conferences regarding results expected and achieved.
• Asset tracking of hardware and software inventory, including serial numbers and warranty information
• Plans, research, and completes various IT projects as assigned by managers and corporate IT, identified by business needs, and / or as requested by peers.
• Must be available on-call 24 x 7 via mobile phone and / or email.
• Ability to perform IT maintenance during off hour maintenance windows which may include weekends or 3rd shift hours.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous - which gives you great possibilities to evolve with the company.

A suitable background would be a solid experience within technology / network improvements and helpdesk support - as well as the following qualifications and experiences :

To be successful in this role, we believe that you possess the following skills, competencies & characteristics :

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.