Customer Success Team Lead

A company is looking for a Customer Success Lead to guide a team in delivering exceptional experiences to parents and caregivers.

Key Responsibilities

Lead, mentor, and develop a team of Customer Success Specialists to foster a high-performing culture

Oversee daily operations and key performance indicators to ensure excellent service

Act as the primary advocate for customers, collaborating with various teams to implement improvements based on feedback

Required Qualifications

5+ years of experience in B2C customer success, preferably with tech products

3+ years of experience leading a customer support or success team

Analytical and data-driven with a proactive approach to team development

Strong background with Zendesk and workflow automations

Experience with AI tools such as Netomi or similar platforms