Community Manager

Community Manager

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you're based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you'll help shape the future of decision intelligence for some of the world's most iconic brands.

The Community Manager oversees communities within their assigned vertical and assigned book of business, serving as the primary point of contact for customer needs related to audience recruitment, engagement, rewards, and operations. Acting as a project manager, they execute audience strategies and may delegate tasks to Audience Experience Specialists.

This position follows a hybrid work model and is based out of our Los Angeles HQ, with an on-site presence required 3 days / week.

Key responsibilities include :

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication and intake of customer needs.
• Execute audience management plans aligned with strategies set by AX Strategists.
• Provide consultative support to customers across recruitment, rewards, incentives engagement, and operational needs.
• Manages the bulk of customer management task intake, needs and execution.
• Own project timelines and ensure the successful delivery of customer initiatives and audience programs.
• Coordinate and delegate tasks to Audience Experience Specialists as needed to support efficient execution.
• Maintain clear, proactive communication with customers and internal teams throughout project lifecycles.
• Drive development and execution of customer-defined audience experience goals.
• Own Audience Support : manage audience communications, including email and message outreach, to support engagement and satisfaction.
• Oversee the implementation of incentive programs and other engagement tactics.
• Conduct quality checks on deliverables and ensure the accuracy of audience data and profiles.
• Support smooth and consistent audience operations through diligent oversight and attention to detail.
• Assign, delegate and deploy and oversee task assignments to both onshore and offshore
• Specialists, ensuring alignment with project goals and timelines.
• Monitor task completion and contribute to workflow optimization without direct people
• management responsibilities.

Your success metrics include :

You will work with :

Core skills and competencies include :

Skills include :

What you'll bring :

Preferred, but not required :

Benefits & Perks :

Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes :

Compensation Overview :

The expected starting salary range for this position is $75,000 - $85,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.

In addition to base salary, this role is eligible for a 7% discretionary (or OTE) bonus compensation, and may include an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in