Housing Advocate I

Qualifications

Must personally embrace The Salvation Army Mission. High School Diploma / GED with a minimum of one year work experience assisting individuals, preferably in homeless shelter or other client / customer focused environment. Must be able to take supervision and direction, demonstrate sensitivity to issues of homelessness, chemical addiction, and unemployment, racial and cultural diversity, possess an aptitude in both written and oral communications and be trustworthy, especially in confidential matters. Must be computer literate with familiarity with Windows based programs, willing to support the mission of The Salvation Army, a valid drivers' license preferred and able to meet the MVR driver's qualification, and pass the background check. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment, and also understood that the required Safe from Harm training program must be satisfactorily completed within the first thirty (30) days of employment.

Position Summary

To provide avocation to all the clients of Emergency Housing Program in a positive and helpful manner and ensure the health and safety of the clients and unit.

$17.50 / hour, 24 hours / week

400 US Highway 10 S, St. Cloud, MN 56304-1247

Essential Duties and Responsibilities

Client Care

• Meet and greet all clients in a professional and courteous manner.
• Answer all telephone calls in a polite, courteous and professional manner, answering general inquiries and take messages as needed.
• Develop and maintain a positive rapport with clients.
• Report client information, questions or concerns to Caseworker's unit coordinator in a timely manner.
• Conduct intake interviewing and provide referrals for appropriate resources as needed.
• Assist clients with completing the Combined Application Form (CAF).
• Orient new clients to The Salvation Army's Rules of Residency
• Follow the shelter intake policies and procedures.
• Provide a safe environment for guests to ensure that positive change may take place for those utilizing shelter services.
• Ensure prompt and accurate notification to supervisor when there are shelter needs, such as low supplies and food items, etc.

Unit Safety

Unit Housekeeping

Miscellaneous