Customer Success Analyst (Suwanee, GA)

Job Description

Job Description

JOB DEFINITION :

The Customer Success Manager (CSM) role at Doxim is responsible for developing and maintaining these customer relationships with 3 main goals in mind :

• Driving the end-to-end onboarding phase of the customers journey, ensuring that the customers’ experience achieves the definition of “what success equals” that they provided to us pre-close.
• Ensuring that the customers’ ongoing journey with us delivers a positive experience, such that they are willing to entertain expansion of the Doxim relationship through up-sell and cross-sale initiatives.
• Ensuring that the customers’ long-term experience with Doxim is a positive one, by efficiently addressing any issues and concerns they have and resolving any incidents as they arise, so these things don’t negatively impact the renewal event, as and when it comes around.

The CSM achieves these key objectives by working closely with key customer stakeholders and executive sponsors as their trusted  advisors, to ensure that Doxim products and services help them to achieve their desired outcomes.

ROLE RESPONSIBLITIES :

More specifically, the CSM role encompasses the following responsibilities

Drive all aspects and activities associated with the adoption and value realization phase of the customer journey.

ROLE REQUIREMENTS :

This position will be onsite in Suwanee, GA

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