IT Desktop Support Technician (15-20 hrs / wk)

Overview

Join to apply for the IT Desktop Support Technician (15-20 hrs / wk) role at Spry Squared, Inc. - Cybersecurity and Managed IT Services .

Spry Squared is seeking a part-time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The IT Desktop Support Technician will assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources. Will effectively provide Tier 1 & 2 technical support for personal computer hardware and software (Apple Mac and Microsoft Windows). Role will be responsible for sourcing, installing, servicing, and troubleshooting personal computers and peripherals. Will provide and / or coordinate additional technical support as necessary.

Job Description

Spry Squared is seeking a part-time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The IT Desktop Support Technician will assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources. Will effectively provide Tier 1 & 2 technical support for personal computer hardware and software (Apple Mac and Microsoft Windows). Role will be responsible for sourcing, installing, servicing, and troubleshooting personal computers and peripherals. Will provide and / or coordinate additional technical support as necessary.

Responsibilities

• User management (new, changes, terminations) through multiple applications.
• Hardware support such as PCs, phones, printers, tablets, Macs, etc.
• Timely resolution of service desk requests including escalating tickets to other IT staff.
• Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems.
• Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes, systems and organization results and meet business requirements.
• Ensure standard operating procedures are maintained.
• Follow change management and communication protocols.
• Enforce security policies and standards. Implement and maintain necessary security measures to protect the clients assets.
• Part-time work estimated at 15-20 hours per week. Flexible work hours.

Desired Technical Skills

Qualifications

Required Certification(s)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary : $20-30 / hr Depending on Experience

Company Description

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe. Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project / Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.

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