Patient Access Supervisor, Records Coord Team

Supervisor, Patient Access - Specialty Operations

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary :

The Supervisor, Patient Access - Specialty Operations directly oversees the day-to-day operations of the Patient Registration team members with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. The Supervisor, Patient Access - Specialty Operations manages the overall performance and productivity of the PR team in facilitating all aspects of the patient's transition to home / AIS.

Job Responsibilities (listed in order of time spent and / or importance) :

• Monitors daily performance including team member coaching : 1) Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment. 2) Speed Ensure timely actions with each step of the referral flow and handoffs. 3) Customer Service Ensure consistent demonstration of exceptional customer service with every customer (both internal and external).
• Interviews, hires, and trains employees. Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for team education and resolution of issues related to the patient onboarding process.
• Go-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
• Monitors team adherence to existing policies / procedures and assists with roll out of new policies and procedures.
• Manages the activities needed to ensure clean claims on hold and denial management.

Does this position have supervisory responsibilities? YES (i.e. hiring, recommending / approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and / or Experience Requirements :

Basic Qualifications :

Travel Requirements :

N / A

Preferred Qualifications & Interests :

May perform other duties as assigned

Due to state pay transparency laws, the full range for the position is below :

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $48,500.29-$80,818.80

Benefits :

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.