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Helpdesk Technician
Helpdesk TechnicianAkaasa Technologies • Washington, Arkansas, USA
Helpdesk Technician

Helpdesk Technician

Akaasa Technologies • Washington, Arkansas, USA
10 days ago
Job type
  • Full-time
Job description

Position : Helpdesk Technician

Top skills :

M365 Windows troubleshooting Adobe PowerBI Dashboards Remote Desktop / Zoom / MS Teams

Required Knowledge Skills and Experience :

  • Deep understanding of M365 hybrid environments Entra ID SSO and MFA
  • Proficiency in Windows troubleshooting and device support
  • Skilled in Microsoft 365 administration : Exchange Online Teams SharePoint OneDrive Groups
  • Experience with Adobe Power BI Power Automate Visio Planner Project
  • Experience installing configuring and supporting laptop and mobile devices.
  • Experience with remote support tools (Remote Desktop Zoom MS Teams)
  • Knowledge of cloud security best practices and compliance

In addition to the requirements listed above the following experience is preferred :

  • Experience supporting a hybrid work environment that includes support of staff deployed worldwide
  • Strong communication and interpersonal skills
  • Ability to work under deadlines and to adapt to changing circumstances
  • Collaborative team spirit cultural sensitivity and a strong desire to learn
  • Minimum 7 years of IT support experience
  • Bachelors degree in IT or related field; relevant certifications (e.g. CompTIA Microsoft ITIL) preferred
  • Key Skills

    Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Helpdesk Technician • Washington, Arkansas, USA

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