Core Engineer

Core Engineer MAHIN-JOB-34552

Location : Littleton, CO,

The Network Surveillance Engineer, CORE, Wireless NOC will be supporting DISH Wireless' 24 / 7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the CORE Network, creating & provide initial troubleshooting of 5G Core incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G CORE platform. The NS team will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team, and will determine root-causes for failure and develop corrective actions.

Responsibilities

• Own responsibility for end-to-end monitoring of the CORE EMS's & observability tools
• Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of Market chat groups, initial troubleshooting & necessary support
• Support site monitoring / health checks following maintenance activities (CR's)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
• Assist with prioritizing / deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical / time sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPI's & SLA.
• Work in close collaboration across multiple functions within Dish : RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
• Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >

99.50%.

Skills, Experience and Requirements