Job Description
Job Description
About this role :
PetDesk is seeking a CX Enablement Leader to drive the strategy and execution of all enablement initiatives for our Customer Experience (CX) organization. This leader will play a crucial role in building a culture of continuous learning and excellence, ensuring our teams are equipped with the knowledge, skills, and resources needed to provide exceptional service. This individual will also be responsible for building out a Customer Enablement Program, empowering our veterinary practice partners to maximize the value they get from the PetDesk suite of products.
The ideal candidate has a minimum of seven years of experience in a SaaS enablement role, with a strong focus on Customer Experience or Customer Enablement. They are a strategic thinker and a hands-on executor, with a proven track record of designing, implementing, and managing successful enablement programs. This leader will work cross-functionally with CX leadership, Product, Sales Enablement, and Product Marketing to align enablement initiatives with company goals and product launches.
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About You
Benefits & Perks
Petvisor operates through two main divisions : PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports more than 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.
Our recruiting process is rooted in “Who : The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
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Enablement Manager • United, WV, US