Customer Onboarding Specialist (Denver)

The Onboarding Specialist will own the customer onboarding pipeline in the U.S., working closely with Account Executives (AEs), the VP of Sales, and our international-based technical onboarding team. You will be responsible for ensuring every new Bounce customer is successfully onboarded from data migration and account setup to customer training and actually using the system with speed and efficiency.

This role sits in-office with the Denver sales team to provide visibility, accountability, and proactive support, while acting as the liaison with our international onboarding team for technical execution.

Key Responsibilities

• Own the Onboarding Pipeline : Track and manage all new customer onboarding projects in the U.S.
• In-Office Support : Work directly with AEs to collect required documents, data, and information from customers to avoid delays.
• Liaison Role : Coordinate with the international onboarding team for technical tasks (data migration, instance setup, integrations).
• Customer Communication : Provide U.S. customers with clear timelines, expectations, and updates during onboarding.
• Process Improvement : Identify and fix bottlenecks in the onboarding process to reduce time-to-live.
• Cross-Functional Alignment : Keep Sales, VP of Sales, and Customer Success aligned on onboarding progress and challenges.
• Metrics Ownership : Track onboarding KPIs (e.g., time-to-launch, customer satisfaction, completion rate) and report regularly.

Requirements

Nice to Have

What We Offer