Operations Coordinator

Operations Coordinator, Litigation Support (Remote)

Steno is growing! We're looking for an Operations Coordinator to join our winning team, which is revolutionizing the court reporting industry every day. We're a diverse team from all over the country (and beyond), and we're crazy about redefining the boundaries of an outdated industry.

We're seeking a reliable, organized professional who excels in managing processes, ensuring client satisfaction, and bridging communication between departments. As the Litigation Support Operations Coordinator, you will be key in maintaining the seamless operational execution of our litigation support team. You'll thrive in this role if you are detail-oriented, proactive, organized, and efficiency-minded.

If you're looking for a company that offers support, guidance, and unlimited potential to grow into your best self, you can bet we'd love to have you too.

On a regular basis you will :

• Triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to Steno's service-level agreements (SLAs).
• Manage communications to ensure inquiries are properly routed. Manage incoming phone calls, and ticket and case management in Zendesk, including managing duplicate records, merging cases, and ensuring data accuracy.
• Collaborate cross-functionally to resolve customer issues and concerns, including escalation of time-sensitive requests to the appropriate person or department as needed.
• Monitor job milestones, request vendor updates, update internal systems with critical notes and updates, and provide customers with job status.
• Provide outstanding customer service, maintaining our commitment to a hospitality mindset, and a professional and empathetic approach in all interactions.
• Support ongoing Lit Support projects, including maintenance of company reference materials and managing notes from Lit Support meetings.

You're gonna crush it if :

Compensation & Benefits :

Our Litigation Support team works directly with leadership to lead the charge into new markets and help evaluate and approve how our internal operations address the needs of our customers and our industry. We are a progressive and collaborative team, working cross-functionally with both internal and external employees to develop an innovative approach to litigation support services.

About Steno :

Flexible deferred payment options (e.g., DelayPay)

Application Information :