Tri-Restaurant Supervisor (55010)

Pay Rate : $22.50 an hour with an additional $2.00 an hour for swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Ensure dining areas provide quality food and beverages, superior service and cleanliness
• Answer guests' questions and address concerns
• Generate daily and weekly financial reports
• Provide accurate and thorough record keeping of personnel, sales and labor
• Demonstrate thorough knowledge of all positions, policies and procedures and fill in for frontline staff as needed including point-of-sales system and handling cash and cash equivalents
• Complete functions, reports and troubleshoot point-of-sales system

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification :

• High School Diploma / GED or equivalent experience
• 1-year previous supervisory experience in high-volume, fast food style restaurants

Required Skills :

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent written, verbal and interpersonal communication skills

Preferred Skills :

• Computer skills Microsoft Office (Word, Excel and Outlook), Windows XP and point-of-sales systems

Required Abilities :

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to independently complete multiple tasks under pressure
• Ability to control labor costs

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in a variety of restaurant locations throughout the property and may include flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact