Director, New Student And Family Programs

Responsibilities and Duties

Responsibilities for the Director of New Student and Family Programs include, but are not limited to the following :

• Leads and manages of the New Student and Family Programs unit, which includes direct supervision of the Associate Director, Assistant Director, and the Administrative Assistant and general supervision of the two Coordinators, Graduate Assistants, and 140 student employees.
• Manages the New Student and Family Programs budget and TU Family Network foundation account of over $750,000
• Oversees and implements the mandatory summer freshmen orientation programs for over 3,000 incoming first-year students and collaborates with campus partners across divisions to create content for the orientation program
• Provides oversight and direction for “Welcome to TU”; supports the Assistant Director of NSFP with the coordination of the campus-wide Welcome to TU committee
• Provides leadership and support for all family programming that includes family orientation, family weekend, monthly family-to-family chats, and ongoing communications; serves as support to the Towson Family Network and TUFN Board in coordination with the Associate Director of NSFP and assists with scholarship review as needed
• Develops and oversees departmental communication plans for email, website, and social media including orientation reminders, to-do list tasks, Welcome to TU information, and ongoing transitional programming
• Manages and implements all contracts for software and technology for the department; explores new software and develops implementation plans in coordination with the Office of Technology Services
• Develops and expands opportunities for transition programs; provides oversight for the Transfer Mentor Program and the FTP Mentor Program; leads Student Success Council working groups on the first-year experience and student success course development
• Oversees departmental assessment, evaluation, and research efforts
• Serves as the primary liaison from the Division of Student Affairs to the Division of Enrollment Management; develops collaborative working relationships with departments such as : the Office of Undergraduate Admissions, Transfer Evaluation Unit, Academic Advising, Retention, and Completion, and Financial Aid
• Participates in and contributes to University and divisional committees such as : Student Success Council; Strategic Enrollment Plan; CRM Working Group; Advising and Enrollment Council; Aspen Transfer Intensive; SHAPE; Substance Education Concerns Committee (SECC); CliftonStrengths; High Impact Practice Community of Practice; Message Makers; and Admissions monthly updates

The work hours for this position include nights, weekends, and extended work days during the times of orientation and student staff training and programming.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills

Required Qualifications :

Master’s degree

Five years of related experience

Experience working in orientation programs and / or first-year experience programs

Strong communication, organizational, and program / event planning skills

Demonstrated supervisory and budget management skills

Preferred Qualifications :

A commitment to student success

Strong critical thinking skills

Ability to adjust to changing needs

Organization : Student Affairs Division

Primary Location : Main Campus

Job Posting : Nov 24, 2025