Case Worker - Workforce Development Department

Case Worker - Workforce Development Department

Department : Workforce Development

Location : Detroit, MI

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Job Title : Case Worker

Job Status : Full-time

Bilingual : Arabic preferred

Functional areas / departments where this position may be located :

• Workforce Development

Job Summary : Under general supervision, the Case Worker uses intermediate skills obtained through experience and training to provide a range of employment and / or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program-s objectives and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

Essential Duties and Responsibilities :

Assess and complete initial review process including identification of participant motivation, strength, barriers and resources

Complete any necessary paperwork related to services provided

Help program participants to identify and access options available to them through the program and their local community

Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on

Review and revise plan as necessary

Provide on-going support to participants and ensure participation and program compliance

Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments / agencies / companies

Utilize program tools to identify goals and address barriers

Assist clients in recognizing and understanding -at risk- behaviors

Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency-s quality assurance plan

Report on program progress at required intervals per funding guidelines

Establish and maintain relationships with appropriate client referral sources

Maintain agency confidentiality and client-s privacy

Maintain currency on new services and referral sources as well as services provided to clients

Maintain program policies and procedures per funding guidelines

Follow the funding source-s requirements and CARF standards applicable to the services provided

Depending upon assigned functional area and program may administer testing as needed, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results

May develop and maintain relationships with existing and potential employers.

May recruit new employers each month

May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area

May regularly conduct home visits with clients based on assigned functional area

May transport clients using company provided transportation

May create educational / program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites

May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation

May conduct regular group client meetings

May conduct employer visits daily / weekly to market program services and recruit new job openings

May maintain employer files and documentation regarding the employer and current and past job openings

May translate and interpret information for non-English speaking clients as needed

May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required

May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills

May provide translation services as needed

May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and / or tensions as needed

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities :

Knowledge of :

Community resources including social services agencies and crisis intervention providers

Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

HIPAA regulations based on assigned functional area

Skill in :

Ability to :

Partner with other functional areas to accomplish objectives

Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

Organize and prioritize multiple tasks and meet deadlines

Communicate effectively, both orally and in writing

Speak and write in English.

Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.

Maintain confidentiality of agency and client information

Educational / Previous Experience Requirements :

Minimum Degree Required :

High school diploma or GED equivalent

~and~

Licenses / Certifications :

Licenses / Certifications Required at Date of Hire :

Chauffeur-s License may be required depending upon assigned functional area.

MDCH test counselor certification & phlebotomy depending upon assigned functional area - if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received

Licenses / Certifications Required within 12 months from Date of Hire :

Career Development Facilitator certificate depending upon assigned functional area

Working Conditions :

Hours : Normal business hours, some additional hours may be required. Non-traditional hours including nights and weekends may be required based on assigned functional area.

Travel Required : Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

Working Environment : Climate controlled office

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