Customer Experience Representative

A company is looking for a DTC Customer Experience Representative.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat

Manage and record all customer tickets within the CX platform, ensuring timely resolution and accuracy

Support customers with order placements, tracking, cancellations, and returns, following established SOPs

Qualifications

1-2 years of experience in Customer Experience or eCommerce support

Shopify experience required for navigating orders and processing returns

Experience with CX ticketing systems (e.g., Kustomer, Zendesk, or Gorgias)

Detail-oriented and organized, able to manage multiple priorities in a fast-paced environment

Familiarity with western apparel, boots, or lifestyle brands is a plus