Financial System Support Technician II

Insight Global is seeking a Financial System Support Technician II to provide advanced support for financial applications and enterprise systems. This role is responsible for handling complex break-fix issues, managing user permissions, and generating and analyzing financial reports. The Technician II will make informed decisions on issue resolution, mentor Level I technicians, and ensure all support activities are accurately tracked in ServiceNow. The ideal candidate will have strong communication skills to interact effectively with non-technical business u and the ability to manage multiple priorities in a fast-paced environment. This position requires deep knowledge of enterprise-level financial systems, with experience in Oracle (highly preferred) and Epic being essential. Candidates should demonstrate technical aptitude for troubleshooting, configuring system settings, and contributing to process improvements while maintaining a customer-focused approach.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

• 3-5 years of experience in financial system or enterprise application support.
• Proficiency in ServiceNow and ticketing workflows.
• Strong knowledge of financial applications (Oracle highly preferred; Epic experience is a plus).
• Ability to troubleshoot complex issues and manage user permissions.

Excellent communication and decision-making skills.

Nice to Have Skills & Experience

Bachelor's degree in Finance, Accounting, Computer Science, or related field.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.