Supervisor, Ground Transportation - Driving

Supervisor, Ground Transportation

Location : Seattle, WA, United States

Position Type : Full-Time

Category : Parking Operations

Overview : SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

The Supervisor, Ground Transportation is responsible for supervising and providing support to all frontline operations employees in the absence of the on-site Manager and to ensure the delivery of quality customer service to the traveling public. What you'll do :

• Ensure that all operational schedules are fully staffed with qualified, trained customer service orientated employees
• Prepare daily / weekly shift schedules
• Ensure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules and regulations
• Assist in training of operations staff and commercial vehicle operators
• Monitor all frontline operations activities
• Assist SP+ personnel in providing ground transportation services and resolving issues / complaints, as needed
• Investigate all accidents and incidents per all applicable guidelines and prepare requisite reports
• Ensure adequate supplies are available to all frontline employees including requisite inventories in booths
• Coordinate availability, distribution and proper use of 2-way radios
• Ensure that all employees are properly uniformed
• Report any inconsistencies regarding employee attendance and performance
• Assist frontline personnel on curb and holding lot during peak times
• Coordinate with local officials to clear Commercial Vehicle Loading Zones, Ground Transportation (queuing) Areas and Holding Lot(s) of unauthorized vehicles
• Coordinate collection and delivery of trip tickets
• Complete shift reports
• Conduct periodic frontline employee performance reviews
• Monitor all assigned work areas to ensure safe and clean working conditions
• Perform other duties as directed

Qualifications

What you need to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.