Repair Tech - Tier 1

Qualifications :  Minimum 1 year of experience repairing devices such as Chromebooks & Apple ProductsJob Type : Full-timeWork Location : Onsite in Fortville, IndianaFundamental Goals and Responsibilities : Learns how to troubleshoot, diagnose, and repair devices as they are receivedEnsures all repairs are completed in a timely mannerDelivers excellent communication and customer serviceOwns the cleanliness of their workspace and the accuracy of their repairs and associated communicationsDevelops the skills necessary to be promoted to Tier 2Supports Operations when needed (including Processing, Fulfillment, and Inventory)Objectives for the First 90 Days : Learns how to make quality and efficient repairs to iPads, Chromebooks, and MacBooksMaintains accurate and clear communication in detailed diagnostic reports for all assigned devicesCollaborates with other technicians to learn, and eventually develop, the most efficient and effective methods for quality device repairsObjectives for the First 6 Months : Continued improvement in the Objectives for the First 90 DaysRegularly hits and exceeds repair goals and targetsBegins soldering trainingDevelops unique ideas to improve the repair processBenefits : 401(k) matchingDental insuranceEmployee assistance programHealth insurancePaid time off

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